Questions about holiday orders?
Please see our important note about holiday orders, processing and shipping times.
What's does "made-to-order" mean and how is it different than "custom order"?
All our products are made-to-order. This simply means that we create everything shown on the website by hand and then carefully hand package each order. A custom order is generally a commissioned one-of-a-kind piece.
Do you accept commissioned projects or special requests?
At this time we do not accept commissions or special requests.
I recently placed an order and I forgot to use a discount code. Can you apply it after I order?
Unfortunately, once an order has been placed, we are not able to apply a discount code.
I recently placed an order and see that the items are now on sale. Can you give me the sale price?
Unfortunately sales and discounts are not retroactive and we cannot apply them to items already purchased.
Can I use a discount code on sale items?
Unfortunately discount codes cannot be applied to sale items or special promotions.
Do I get a discount if I order multiple products?
Not at this time, but we do occasionally send promotions via email. So if you haven't yet, remember to sign up!
How is the product made? Where do the materials come from?
We personally make everything by hand. We try to work with other small businesses to acquire supplies.
What are your payment terms?
While we do not accept checks nor installment plans, we do accept the payment methods listed at the bottom of this page.
Do you offer gift wrapping?
At this time, we do not offer gift-wrapping. However, our items do arrive in nicely branded product packaging as well as shipping packaging — so you can be assured that we do not just slap them in a bubble mailer and send them on their way. This not only protects them, but also adds a little "flare" — erm, flair (see what I did there?)!
I am interested in purchasing a product that is no longer listed on your website and/or discontinued. Can I still purchase it?
Unfortunately once an item has been discontinued, we are no longer able to offer it for sale — this also includes digital download products.
What shipping options do you offer?
Please refer to our Shipping Policy for more information.
Do you ship internationally?
Unfortunately we do not ship outside the U.S.
When will I receive my order?
Because our products are made-to-order — meaning they are made according to order specifications — processing times can be anywhere from 2-3 weeks depending on the number of orders. Holiday shipping times may be delayed due to a higher volume of orders. Should this occur, we will communicate with the buyer via the email under which the order was placed.
What do I do if I never received my order?
Due to Covid, shipping times are taking longer than expected. Please allow a couple extra weeks of shipping time. If it has been longer than that, refer to your tracking number and contact the shipment carrier directly.
What do I do if I received a damaged order?
We assume no liability for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. It is helpful to take photos of damaged packages before opening them, as well as saving damaged packaging and damaged goods before filing a claim. Please refer to our Shipping Policy for more information.
Help! My package was stolen. What do I do?
Jen Street, LLC d/b/a Forged Flare® is not responsible for stolen packages. It is the buyer/receiver’s responsibility to file a police report. We are not liable for missing or stolen packages. We also recommend reporting the stolen package to the United States Postal Inspection Service.
How do I make changes to an order I’ve already placed?
Please contact us immediately. Once an item has entered production and/or shipped, we cannot accept changes.
What happens if my purchase went to the wrong shipping address / I accidentally entered the wrong address for shipping?
We know sometimes accidents happen! In this situation, we can offer two options.
- The first option is that we can wait for the original order to arrive back here before sending out another order. We will have to charge an additional shipping fee in this instance, and we will send a new invoice for a new shipping label once we have received the returned item(s).
- The other option is that a completely new order can be placed. Once we receive the original package back, we will refund the cost of the initial order — minus the original shipping charge. This is usually the preferred method.
What is your Returns & Exchanges Policy?
View our Returns & Exchanges Policy.
Where are you located?
In the great state of Texas (USA)!
What do you do with the data that you collect?
How do I contact you if my question isn’t answered here?
Connecting with us is fairly easy! Please fill out the contact form and we'll do our best to get back to you as soon as possible!