FAQs

Shipping Announcement: ⚠️ Our office and shipping departments will be closed February 3 through February 12. Please note that we will not be shipping orders or answering emails/messages during this time period. However, feel free to still place an order. Orders placed during this time will be shipped upon our return. ⚠️

When will items be restocked?

We recommend signing up for the Back In Stock alert on the product page of the item that is sold out. You can do this by scrolling to the box that says "Email me when available", entering your email address and tapping on "Email Me" (big green button). An alert will be emailed as soon as an item is back in stock.

Please don't wait to purchase as our items have been selling out quickly! We are also posting on social media when we restock items, and we suggest following us @forgedflare on Instagram and Facebook. Please know that due to the current volume of messages and emails about sold out items, we are unable to respond to individual messages or emails directly and ask that you sign up for the Back In Stock email alert instead.

Do you accept commissioned projects or special requests?

We do not accept commissions or special requests. But, we DO constantly put out brand new designs, so please keep checking back! :)

Do you offer digital downloads?

We do not offer digital downloads of any of our products. Please read our announcement.

Are ornament stands included? Do you sell ornament stands?

No we do not sell ornament stands. However, our customers have reported finding ones they love by doing a simple search online or checking their local card and gift shops. Keep in mind that most of our ornaments are free-standing and do not need an ornament stand.

Sending a gift?

While we do include a packing slip, be assured that no pricing information is included! The packing slip includes the buyer and receiver's name and address as well as an itemized list of the purchased products.

Are your ornaments meant for outdoors and/or waterproof?

While our ornaments are pretty durable, they still are handmade and should be treated delicately. They are not meant for outdoors or situations where they are exposed to moisture.

An item is out of stock — can I still get it?

Because each of our suncatcher ornaments are handmade, it can take 1-2 weeks on average to restock some of our designs.

Consider signing up (on the product page) to be notified when a design is back in stock.

I recently placed an order, can I make changes?

Once an order has been processed and/or packaged, no changes can be made.

I am having issues with my discount code.

Please see this page for additional help

I recently placed an order and I forgot to use a discount code. Can you apply it after I order?

Once an order has been placed, we are not able to apply a discount code.

I recently placed an order and see that the items are now on sale. Can you give me the sale price?

Sales and discounts are not retroactive and we cannot apply them to items already purchased.

Can I use a discount code on sale items?

Discount codes cannot be applied to sale items or special promotions.

Do I get a discount if I order multiple products?

Not at this time, but we do occasionally send promotions via email. So if you haven't yet, remember to sign up!

How is the product made? Where do the materials come from?

Our ornaments are handcrafted in — and shipped from — Texas. We source materials from other small businesses around the United States.

What are your payment terms?

While we do not accept checks nor installment plans. We accept most common forms of credit card.

Do you offer gift wrapping or custom gift messaging?

At this time, we do not offer gift-wrapping or custom gift messaging. However, our items do arrive in nicely branded product packaging as well as shipping packaging — so you can be assured that we do not just slap them in a bubble mailer and send them on their way. This not only protects them, but also adds a little "flare" — erm, flair (see what I did there?)! You can also check out our gift tags; they add the perfect finishing touch to that special keepsake.

I am interested in purchasing a product that is no longer listed on your website and/or discontinued. Can I still purchase it?

Once an item has been discontinued, we are no longer able to offer it for sale.

What shipping options do you offer?

Please refer to our Shipping Policy for more information.

Do you ship internationally?

We do not ship outside the U.S.

When will I receive my order?

Because our products are handmade, processing times can be anywhere from 1-2 weeks depending on the number of orders. Holiday shipping times may be delayed due to a higher volume of orders. Should this occur, we will communicate with the buyer via the email under which the order was placed.

What do I do if I never received my order?

Due to Covid, shipping times are taking longer than expected. Please allow a couple extra weeks of shipping time. If it has been longer than that, refer to your tracking number and contact the shipment carrier directly.

To protect against damaged, missing or stolen packages, please purchase Forged Flare Shipping Protection at checkout. If Forged Flare Shipping Protection was not purchased, Jen Street, LLC d/b/a Forged Flare^® is not liable for any products damaged, stolen or lost during shipping.(Forged Flare Shipping Protection does not cover packages accidentally mailed to the wrong address.)

If you purchased Forged Flare Shipping Protection during checkout and need to file a claim, please contact us.

What do I do if I received a damaged order?

We assume no liability for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. It is helpful to take photos of damaged packages before opening them, as well as saving damaged packaging and damaged goods before filing a claim. Please refer to our Shipping Policy for more information.

To protect against damaged, missing or stolen packages, please purchase Forged Flare Shipping Protection at checkout. If Forged Flare Shipping Protection was not purchased, Jen Street, LLC d/b/a Forged Flare^®is not liable for any products damaged, stolen or lost during shipping.(Forged Flare Shipping Protection does not cover packages accidentally mailed to the wrong address.)

If you purchased Forged Flare Shipping Protection during checkout and need to file a claim, please contact us.

Help! My package was stolen. What do I do?

Jen Street, LLC d/b/a Forged Flare^® is not responsible for stolen packages. It is the buyer/receiver’s responsibility to file a police report. We are not liable for missing or stolen packages. We also recommend reporting the stolen package to the United States Postal Inspection Service.

To protect against damaged, missing or stolen packages, please purchase Forged Flare Shipping Protection at checkout. If Forged Flare Shipping Protection was not purchased, Jen Street, LLC d/b/a Forged Flare^®is not liable for any products damaged, stolen or lost during shipping.(Forged Flare Shipping Protection does not cover packages accidentally mailed to the wrong address.)

If you purchased Forged Flare Shipping Protection during checkout and need to file a claim, please contact us.

How do I make changes to an order I’ve already placed?

Please contact us immediately. Once an item has entered production and/or shipped, we cannot accept changes.

What happens if my purchase went to the wrong shipping address / I accidentally entered the wrong address for shipping?

We know sometimes accidents happen! In this situation, we can offer two options.

The first option is that we can wait for the original order to arrive back here before sending out another order. We will have to charge an additional shipping fee in this instance, and we will send a new invoice for a new shipping label once we have received the returned item(s).
The other option is that a completely new order can be placed. Once we receive the original package back, we will refund the cost of the initial order — minus the original shipping charge. This is usually the preferred method.
Forged Flare Shipping Protection does not cover packages accidentally mailed to the wrong address.

What is your Returns & Exchanges Policy?

View our Returns & Exchanges Policy.

What is your gift card policy?

Each gift card is treated as cash. It will not be replaced if lost or stolen. Gift cards are redeemable for merchandise only. Redeemable at www.forgedflare.com. Valid two years from the date of purchase.