FAQs

What's does "made-to-order" mean and how is it different than "custom order"?

All our products are made-to-order. This simply means that we create everything shown on the website by hand and then carefully hand package each order. A custom order is generally a commissioned one-of-a-kind piece.

Do you accept commissioned projects or special requests?

At this time we do not accept commissions or special requests.

Do I get a discount if I order multiple products?

Not at this time, but we do occasionally send promotions via email. So if you haven't yet, remember to sign up!

How is the product made? Where do the materials come from?

We personally make everything by hand. We try to work with local businesses to acquire supplies.

What are your payment terms?

While we do not accept checks nor installment plans, we do accept the payment methods listed at the bottom of this page.

Do you offer gift wrapping?

At this time, we do not offer gift-wrapping. However, our items do arrive in nicely branded product packaging as well as shipping packaging — so you can be assured that we do not just slap them in a bubble mailer and send them on their way. This not only protects them, but also adds a little "flare" — erm, flair (see what I did there?)!

What shipping options do you offer?

Please refer to our Shipping Policy for more information.

Do you ship internationally?

We ship to Canada (only). Shipping can be quite expensive, and unfortunately we do not have control over this cost. Please refer to our Shipping Policy for more information.

What are the international taxes, duties, etc. that I have to pay?

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please refer to our Shipping Policy for more information.

When will I receive my order?

Because our products are made-to-order — meaning they are made according to order specifications — processing times can be anywhere from 1-2 weeks depending on the number of orders. Holiday shipping times may be delayed due to a higher volume of orders. Should this occur, we will communicate with the buyer via the email under which the order was placed.

What do I do if I never received my order?

Due to Covid, shipping times are taking longer than expected. Please allow a couple extra weeks of shipping time. If it has been longer than that, refer to your tracking number and contact the shipment carrier directly.

What do I do if I received a damaged order?

We assume no liablity for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. It is helpful to take photos of damaged packages before opening them, as well as saving damaged packaging and damaged goods before filing a claim. Please refer to our Shipping Policy for more information.

How do I make changes to an order I’ve already placed?

Please contact us immediately. Once an item has entered production and/or shipped, we cannot accept changes.

What is your Returns & Exchanges Policy?

View our Returns & Exchanges Policy.

Where are you located?

In the great state of Texas (USA)!

What do you do with the data that you collect?

We never sell your data! Be sure to read our Privacy Policy

How do I contact you if my question isn’t answered here?

Connecting with us is fairly easy! Please fill out the contact form and we'll do our best to get back to you as soon as possible!