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FREE SHIPPING on all orders over $85! | Handcrafted In Texas | Perfect as a Graduation Gift!
FREE SHIPPING on all orders over $85! | Handcrafted In Texas | Perfect as a Graduation Gift!

FAQs

Stack of Forged Flare® packages ready to ship. We are ready to answer your frequently asked questions on our FAQs page, providing a helpful help section, and thorough questions and answers for our customers.Welcome to our FAQs page, your go-to help section for frequently asked questions (FAQs) and answers.

Orders

How do I make changes to an order I’ve already placed?

Please contact us immediately if you need to make changes to your order. Please include your full name, email address and order # in your message.

We are unable to accommodate changes once an order has been processed, packaged, entered production, or shipped.

What is your Returns & Exchanges Policy?
When will I receive my order?

Most of our orders are shipped out on the same or next business day, reflecting our commitment to prompt delivery. The actual shipping times vary based on the shipping speed selected at checkout. However, because our products are handcrafted, during peak periods or due to a high volume of orders, processing times before shipment can extend up to 1-2 weeks. We also advise that during the holiday season, shipping times may be longer due to increased demand. Should there be any delays or significant updates regarding your order, we will keep you informed via the email provided at the time of purchase.

What is Buy with Prime?

We offer Buy with Prime option for some of our most popular ornaments. Our inventory is divided between our studio and Amazon's warehouses. Products that are purchased through Buy with Prime are fulfilled and shipped directly from Amazon's warehouse. (Products purchased using our standard checkout are shipped directly by us.) Even if a particular design is sold out on our website, you can still make a purchase using the Buy with Prime option if it's available.

Please note that any customer inquiries or issues related to Buy with Prime orders are directly managed by Amazon. Follow these instructions to contact Amazon Customer Support.

Sending a Gift

Sending a gift?

While we do include a packing slip, be assured that no pricing information is included! The packing slip includes the buyer and receiver's name and address as well as an itemized list of the purchased products.

Sending a gift and paying with PayPal?

If you are sending a gift to a different address (or recipient) than your own and are using PayPal, please note that both the shipping and billing address will be listed as the recipient's address on the order confirmation and packing slip (no pricing information is included). This is due to a known limitation with PayPal, and unfortunately, we have no control over how this information is displayed. Rest assured, the charges will be applied to your PayPal account, and the recipient will not be charged. We recommend informing the recipient in advance that they will be receiving a package from Forged Flare® from you to avoid any confusion.

In some cases, gift recipients puzzled by an unexpected package have reached out to us, seeking details about the sender. Their frustration grows when we explain that privacy policies prevent us from sharing this information. To avoid such confusion and guarantee a pleasant gifting process, we suggest letting the recipient know in advance about the surprise on their way to them.

Do you offer gift wrapping or custom gift messaging?

Currently, our service extends to providing custom gift messaging (available once an item is added to the cart), allowing you to add a personal touch to your thoughtful gift.

While we do not offer gift wrapping, each item is delivered in our elegantly branded product and shipping packaging. This ensures not only the protection of your purchase but also presents it with an added touch of charm — a nod to our name, Forged Flare®, with a bit of flair! For an extra special touch, we recommend exploring our selection of gift tags. They're the ideal complement to enhance your gift, making your keepsake even more memorable.

Shipping

What shipping options do you offer?

We currently offer USPS Ground Advantage and Priority Mail. Please refer to our Shipping Policy for more information.

What do I do if I never received my order?

Please allow a couple extra weeks of shipping time. If it has been longer than that, refer to your tracking number and contact the shipment carrier directly.

To protect against damaged, missing or stolen packages, please purchase Forged Flare® Shipping Protection at checkout. If Forged Flare Shipping Protection was not purchased, Jen Street, LLC d/b/a Forged Flare® is not liable for any products damaged, stolen or lost during shipping.(Forged Flare® Shipping Protection does not cover packages accidentally mailed to the wrong address.)

If you purchased Forged Flare® Shipping Protection during checkout and need to file a claim, please contact us.

What do I do if I received a damaged order?

We assume no liability for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. It is helpful to take photos of damaged packages before opening them, as well as saving damaged packaging and damaged goods before filing a claim. Please refer to our Shipping Policy for more information.

To protect against damaged, missing or stolen packages, please purchase Forged Flare® Shipping Protection at checkout. If Forged Flare Shipping Protection was not purchased, Jen Street, LLC d/b/a Forged Flare®is not liable for any products damaged, stolen or lost during shipping.(Forged Flare® Shipping Protection does not cover packages accidentally mailed to the wrong address.)

If you purchased Forged Flare® Shipping Protection during checkout and need to file a claim, please contact us.

Help! My package was stolen. What do I do?

Jen Street, LLC d/b/a Forged Flare® is not responsible for stolen packages. It is the buyer/receiver’s responsibility to file a police report. We are not liable for missing or stolen packages. We also recommend reporting the stolen package to the United States Postal Inspection Service.

To protect against damaged, missing or stolen packages, please purchase Forged Flare® Shipping Protection at checkout. If Forged Flare Shipping Protection was not purchased, Jen Street, LLC d/b/a Forged Flare®is not liable for any products damaged, stolen or lost during shipping.(Forged Flare® Shipping Protection does not cover packages accidentally mailed to the wrong address.)

If you purchased Forged Flare® Shipping Protection during checkout and need to file a claim, please contact us.

What happens if my purchase went to the wrong shipping address / I accidentally entered the wrong address for shipping?

We know sometimes accidents happen! In this situation, we can offer two options.

  • The first option is that we can wait for the original order to arrive back here before sending out another order. We will have to charge an additional shipping fee in this instance, and we will send a new invoice for a new shipping label once we have received the returned item(s).
  • The other option is that a completely new order can be placed. Once we receive the original package back, we will refund the cost of the initial order — minus the original shipping charge. This is usually the preferred method.
  • Forged Flare® Shipping Protection does not cover packages accidentally mailed to the wrong address.
Do you ship internationally?

We do not ship outside the United States.

About Us & Our Ornaments

Are you a real company?

Absolutely, we are a genuine company deeply committed to creating unique, handcrafted ornaments that bring joy and beauty into your home. Forged Flare was founded by Chris and Jen Street in the midst of the 2020 pandemic, born out of a passion for design and craftsmanship. Every Mother’s Angels® ornament is meticulously designed and handcrafted in Texas, ensuring that each piece is a work of art. We invite you to visit our About Page, where you can learn more about our journey, our commitment to quality, and the stories behind our collections. Additionally, we encourage you to take a moment to read our articles, where we share insights, stories, and the passion that drives us. We're proud of what we do and love sharing our passion with you.

Where are you located?

In the great state of Texas (USA)!

Do you have a storefront?

Currently, we do not operate a physical storefront. Our focus is on crafting unique, handcrafted ornaments available exclusively through our online platform. This allows us to connect directly with our customers throughout the country, ensuring each Mother’s Angels® ornament is easily accessible from the comfort of your own home. We invite you to explore our collections online and reach out to us with any questions.

How is the product made? Where do the materials come from?

Every Mother’s Angels® ornament is handcrafted by our small team in Texas. We pay meticulous attention to detail, starting from the selection of high-quality materials to the final touches that bring each piece to life. We source both foreign and domestic materials through other small businesses within the US, supporting local economies and fostering a community of craftsmanship. Our ornaments are made using a variety of materials, including sapele plywood veneer, acrylic(inspired by stained glass, but considerably more durable), MDF, and decorative string. This blend of materials not only ensures the durability and beauty of each ornament but also reflects our commitment to creating unique, handcrafted pieces that resonate with our customers.

Are your collectibles meant for outdoors and/or waterproof?

Our collectibles, including every Mother’s Angels® ornament, are crafted with care and attention to detail, making them quite durable. However, they are designed for indoor display to ensure their longevity and maintain their beauty. They are not intended for outdoor use or in environments where they might be exposed to moisture. To preserve the intricate details and vibrant colors of your ornament, we recommend displaying it in a dry, indoor setting where it can be admired without the risk of weather-related damage.

When will items be restocked?

We recommend signing up for the Back In Stock alert on the product page of the item that is sold out. You can do this by scrolling to the yellow button that says "Email Me When Available", entering your email address in the popup, and tapping on "Email Me When Available" (big yellow button). An email will be sent as soon as an item is back in stock.

Are ornament stands included? Do you sell ornament stands?

Our Mother’s Angels® ornaments are designed to be free-standing, capturing and reflecting light beautifully without the need for an ornament stand. This unique feature allows for versatile display options and ensures that each piece can be appreciated from all angles. While we do not sell ornament stands directly, we understand that some of our customers may wish to display their ornaments in different ways. For those interested in ornament stands, we recommend a simple online search or visiting local card and gift shops to find a stand that complements your ornament perfectly. Many of our customers have found stands that they love, adding an extra touch to their display.

Variations among ornaments.

Each of our ornaments is a unique masterpiece, thanks to the natural qualities of wood, which bring variations in grain patterns, knots, and textures. Similarly, the acrylic components may also display minor differences in colors and patterns. These characteristics ensure that no two ornaments are exactly alike, adding to the individual charm and beauty of every piece.

I am interested in purchasing a product that is no longer listed on your website and/or discontinued. Can I still purchase it?

Once an item has been discontinued, we are unable to offer it for sale. We invite you to explore our current collections to find a special piece you'll cherish for years to come.

Custom Requests & Digital Downloads

Do you accept commissioned projects or special requests?

At Forged Flare®, our commitment to crafting unique, high-quality ornaments involves a carefully planned production process. We batch make our items at specific times of the year to efficiently manage our resources and keep costs as low as possible for our customers. Due to this streamlined approach, we are not able to accommodate commissions, special requests, color changes, or other customizations.

However, we are always exploring new ideas and routinely create new designs that reflect the latest trends and our customers' preferences. To stay updated on our latest creations and to be among the first to know about new additions to our collections, we encourage you to sign up for our email newsletter.

Do you offer digital downloads?

We do not offer digital download services or SVG files. On October 8, 2021, we discontinued digital downloads of our Mother's Angels® and as of January 29, 2022, files are no longer available. We made these announcements in 2021.

For additional information, please visit https://www.forgedflare.com/pages/digital-downloads. If you're interested in understanding the reasons behind this decision and our journey, we've shared our thoughts in an article.

We appreciate all the support you have given us over the years and wish you success in your creative endeavors.

Special Pricing & Donations

Do you offer discounts?

Yes, we do offer occasional discounts to our valued customers. The best way to access these exclusive offers is by signing up for our email newsletter. As a subscriber, you'll receive subscriber-only discounts, along with updates on our new collections and special promotions. We invite you to join our community by signing up for our emails, ensuring you don't miss out on the opportunity to enjoy special savings on our unique, handcrafted ornaments. Your next favorite piece might just be a little more accessible with one of our exclusive discounts!

I am having issues applying a discount code.

Please see this page for additional help or contact us.

I recently placed an order and I forgot to use a discount code. Can you apply it after I order?

Once an order has been placed, we're unable to retroactively apply discount codes.

I recently placed an order and see that the items are now on sale. Can you give me the sale price?

We understand how disappointing it can be to see an item go on sale shortly after purchasing it. However, our sales and discounts are determined based on current promotions and inventory levels, and we are unable to apply these discounts retroactively to previously purchased items.

Do you offer bulk discounts?

If you're considering placing an order for 15 or more ornaments, we encourage you to get in touch with us directly.

We do occasionally offer special promotions and discounts to our email subscribers. Please consider signing up.

Can I use a discount code on sale items?

Discount codes are not applicable to sale items or during special promotions. We encourage you to check the product page of each item for details regarding discount eligibility.

Can you donate items to support my fundraiser, charity event, or cause?

At this time, our efforts and resources are fully committed to the charities we currently support. We believe in making a meaningful impact through dedicated partnerships with these organizations. While we are unable to contribute items to additional causes at the moment, we appreciate your understanding and commend your efforts in making a positive difference in your community

All Other Questions

What are your payment terms?

We aim to make your purchasing experience as convenient as possible. Currently, we are unable to accept checks or offer installment payment plans. However, we welcome most major credit cards as our preferred method of payment.

What do you do with the data that you collect?

We never sell your data! Be sure to read our Privacy Policy.

How do I contact you if my question isn’t answered here?

Connecting with us is fairly easy! Please fill out the contact form and we'll do our best to get back to you as soon as possible!